SolarWinds Service Desk April 2021 release notes
Release date: April 2021
These release notes describe the new features and improvements in the SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
Overview
Agent Productivity
Breakdown
Personal Notifications
As an agent, you get numerous notifications daily. Some you may need to address immediately such as tasks while others may not be as urgent such as @mention. Till now, your administrator defined which notifications you as an agent receive. Now, you can select which email notification you receive vs. which you don’t.
To learn more about Personal Notifications, please click here.
Additional Options in Covert Incidents to Service Requests
There are times a user enters a ticket as an Incident when in fact it is a request for a service. Via the Actions menu, it is simple to convert the Incident into a Service Request. The latest enhancement to this feature includes the ability to choose whether to update the assignee, title and description fields when converting the incident. When you select to convert, a window appears where you define which information to carry over.
- Assignee
- Title
- Description
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